Customer Relationship Management (CRM) Solution
At Maple Software Creation, we believe customers are the lifeblood of any business. We support your business by our ready to go, easy to setup and use CRM softwares.
What is CRM?
CRM is short for Customer Relationship Management. It’s a software solution that brings a host of capabilities together. You can store all your prospects and customers, make calls, send emails, create reports, schedule appointments, add notes, manage your pipeline, and find out who’s opened your latest email—without stepping out of the CRM system.
A CRM Software / CRM System is one of the most essential business software, irrespective of the business type and size. The software solution brings a host of capabilities together. You can store all your prospects’ and customers’ information, make calls, send emails, create reports, schedule appointments, add notes, track email opens and clicks, and manage your sales pipeline—without stepping out of the CRM software.
Benefits of Using CRM
- Enhanced relationships with customers
- Lesser data entry
- Better communication
- Healthier pipelines
- Higher revenue
- More collaboration = a strong business
Essentials Features of a CRM
- Lead management
- Pipeline management
- Built-in phone
- Reports
- Automation
CRM System Development Process
- Build your team.
- Define or prioritize your goals.
- Define your process.
- Map how you will begin using your CRM platform.
- Define the fields you need.
- Define the reports you need.
- Train your administrator.
- Communicate with your users.
CRM Solutions
Win more business in future by giving personal approach to your services.
- Identify your business needs by understanding customer requirements
- Retain your profitable, and satisfied customers
- Reduce unnecessary cost of production
Why need CRM System?
- CRM helps to store the contacts and scheduled plans safely
- CRM helps to optimized the daily schedule ad prioritize the tasks
- CRM helps people to prepare the weekly or monthly reports easily.
- CRM offers shared calendars or documents so that all of the team will keep in up-to-date
- CRM helps to analyze the needs of the customers
Features of CRM
- Allow users to identify the customers that are most likely to convert
- Allow a business to determine the best customers to follow up with based upon demographic and psychographic factors
- Allow users to view statistics using customized reports and dashboards
- Allow users to analyze the hard data of post campaigns so that can have a betters sales in the future
- Allow the managers to see the aspects that perform well by the sales team and the improvement needed